*Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern Region of the United States. At this time we are not considering candidates in the Bay Area. *
Yelp was created to connect people with great local businesses. As an Inside Sales Representative (ISR), you'll be working directly with these local businesses to help them achieve their goals through Yelp’s various advertising programs. You'll work with small business owners via phone to determine their needs and aspirations and customize every sale to help make those happen. We succeed when we help our clients grow their businesses.
Because people are at the center of everything we do, one of your main priorities is to educate business owners about the value of Yelp's advertising platform. In this role, you will be directly responsible for selling advertising space on Yelp to local businesses across the US and Canada. Success in this role is measured by hitting and exceeding monthly sales goals, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this in a supportive virtual team environment with the added flexibility of a remote workspace.
Please visit www.yelp.com/careers and apply to the appropriate posting that matches your location.
What You'll Do Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls - this role is 100% phone based.Your mission is to reach as many businesses as possible. You'll work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m.Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).Say goodbye to that dreaded commute! You and your team will work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule.Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success.Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key!Stay organized and manage your time effectively in order to complete your daily goals- you know that sales is a numbers game and you’re here to win.
What We're Looking For in YouYou have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally.Multi-tasking is no biggie. You're confident in navigating between numerous tabs, multiple screens, and using video conferencing tools.You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce).You’re naturally curious and like to ask as many questions as it takes to find the answer.You're excited about being part of a team with colleagues from other states, and you find it just as easy to chat with your teammates during a virtual conference as an in-person meeting.You are committed to a high standard of integrity and being a teamplayer is important to you.You’re an excellent listener, assertive, persistent, and persuasive - show us your grit!You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can’t wait to show everyone the value of Yelp. You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option.
RequirementsGED/HS Diploma and 2+ years of customer-facing experience OR;Bachelor’s DegreeNo fear of the phoneGeneral computer and email proficiency - we use Google Suite and provide a Macbook laptopA work environment free of distractionsAbility to effectively prioritize tasks and manage independently without oversightMust possess current US work authorization
Training and Development We offer comprehensive initial two month training with ongoing career development support and opportunities through the Yelp Sales Development Program*Learn industry-leading communication and sales techniques that will enable you to find solutions for your clients and close dealsGain extensive knowledge on the industry’s leading CRM tool, SalesforceBecome an expert in internet advertising and the world of SMB
*The Yelp Sales Development Program provides a transparent path for professional growth by outlining what you need to be doing every day, month, and quarter to reach the next level in our sales organization. As you progress through YSDP, you will be eligible for increases in compensation, title, and responsibilities, which will keep your career moving in the right direction.
Compensation and BenefitsFirst year earnings range from $50k-$65k annually through a combination of base salary and uncapped monthly sales incentivesYear 2 on target earnings is $70k with top performers averaging $112k Starting base salary of $37k plus uncapped commission Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holidayUp to 14 weeks of parental leaveMonthly wellness reimbursementHealth Savings, Flexible Spending and Dependent Care accounts401(k) retirement savings plan with employer matchEmployee stock purchase plan
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
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We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).
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